Useful information
The Vale Clinic Podiatry and Physiotherapy | Wokingham
Address: First Floor,
12 Peach Place,
Wokingham
RG40 1LY
By car: If using a Sat Nav., enter postcode RG40 1YH to park in Rose Street car park, which is less than 2 minutes’ walk to the clinic. Parking is £1.40 for an hour. Alternative parking can be found at the Easthampstead Road East, Cockpit Path, Elms Road and Denmark Street car parks.
By train: Wokingham train station is a 10 -15 minutes’ walk to the clinic.
Click on the map to view our location on Google maps.
Parking Information - Wokingham Town Centre Clinic
Parking is available nearby at the following car parks: Rose Street, Cockpit Path, Elms Field, and Denmark Street. The closest option is Rose Street Car Park, just a short walk from the clinic. All car parks offer designated disabled parking bays for patients with mobility needs.
Parking fees start from £1.40 per hour.
Our clinic is located on the first floor and is fully accessible via a lift.
We also provide step-free access and wheelchair-friendly toilet facilities on-site to support all patients.
Compliments and complaints
We are committed to providing high-quality care at all times. If you are happy with your treatment, we’d love to hear your feedback. If you have concerns or are dissatisfied in any way, please don’t hesitate to contact us.
You can write to:
Ronke Tinker
Director, The Vale Clinic
First Floor, 12 Peach Place
Wokingham, RG40 1LY
Your feedback is important to us. All concerns will be addressed promptly, and you can expect a formal response within 2–5 working days.
Privacy policy - The Vale Clinic
At The Vale Clinic, we are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) 2018 and other applicable data protection laws.
We collect personal information directly from you in the following ways:
When you book or attend an appointment
When you purchase products or services
When you complete forms on our website
When you communicate with us via phone, email, or in person
We may also receive information from third parties, such as your GP or other healthcare providers, with your consent.
Personal Data
Includes:
Name, date of birth, contact details (email, phone, address)
Medical history and treatment notes
Payment and transaction details
GP or consultant correspondence
Consent forms, photos, gait analysis videos (with prior consent)
Non-Personal Data
Collected through website cookies (see section below), such as browser type, pages visited, and location data, which do not identify you personally.
We use your personal data to:
Provide healthcare services and manage your treatment
Process payments and manage appointments
Communicate with you regarding your care or purchases
Send you marketing materials (only with your consent)
Fulfil legal or regulatory requirements
We do not share your data for third-party marketing purposes.
Your information is stored securely in both paper and electronic formats.
Electronic records are stored on GDPR-compliant, password-protected systems hosted in the UK
Card payments in clinic are processed via Clover, a secure third-party provider. We do not store card details.
We only share your information when necessary and under the following conditions:
With consent – e.g. with your GP or consultant for continuity of care
Legal obligations – to comply with law enforcement or court orders
Service providers – such as external receptionists or IT support (only as needed)
Business transitions – e.g. in the event of a business merger or sale, with appropriate safeguards
We may occasionally contact you with offers, updates, or newsletters.
You can choose how you wish to receive these (mail, email, SMS, phone) or opt out entirely.
You can withdraw consent for marketing at any time by contacting us.
Our website uses cookies to:
Improve user experience
Collect analytics (e.g. via Google Analytics)
Support site functionality (e.g. Google Maps, Mailchimp integrations)
Cookies do not identify you personally. You can disable cookies in your browser settings, though this may impact some functionality.
More info: Google Analytics Privacy
We retain your data only as long as necessary:
Patient records – for a minimum of 8 years after your last appointment (or longer if legally required)
Non-patient customers – data is kept for a minimum of 6 years in line with tax laws
Under GDPR, you have the right to:
Access the data we hold about you
Request corrections to inaccurate data
Object to or restrict processing of your data
Request data deletion (health records are usually exempt)
Withdraw marketing consent at any time
File a complaint with the Information Commissioner’s Office (www.ico.org.uk)
If you are under 16, please ensure a parent or guardian provides consent before you submit any personal information through our website.
If your data is processed outside the UK or EU (e.g. by third-party hosting providers), we ensure appropriate safeguards are in place to protect your rights and data security.
This policy is reviewed annually and may be updated without prior notice. Please refer to this page regularly for any changes.
First published: January 2019
Reviewed: February 2020, 2021, 2022, 2023, 2024, 2025, 2026
Website content is provided for general information only and does not constitute medical advice. Self-diagnosis is not recommended. Treatment is only provided after a full clinical consultation and disclosure of your medical history.
The Vale Clinic is not responsible for content on external websites linked from our site.
For privacy-related queries or data access requests, contact:
Ronke Tinker
Director & Data Controller
The Vale Clinic
First Floor, 12 Peach Place
Wokingham, RG40 1LY
📧 info@thevaleclinic.com
The Vale Clinic Podiatry and Physiotherapy| Wokingham
Address: First Floor,
12 Peach Place,
Wokingham
RG40 1LY
By car: If using a Sat Nav., enter postcode RG40 1YH to park in Rose Street car park, which is less than 2 minutes’ walk to the clinic. Parking is £1.40 for an hour. Alternative parking can be found at the Easthampstead Road East, Cockpit Path, Elms Road and Denmark Street car parks.
By train: Wokingham train station is a 10 -15 minutes’ walk to the clinic.
Click on the map to view our location on Google maps.