Parking is available at all sites – Brookside surgery, Loddon Vale surgery and Twyford surgery. Dedicated parking is available for vehicles of patients with disabilities, and there is ease of access to ramps and toilet facilities suitable for wheelchair-bound patients
I hope that you are satisfied with your care and treatment at all times. However, if you are unhappy with your treatment at any point in time, or you would like to let us know how well we are doing, please contact the clinic director by writing to:
Ronke Tinker, The Vale Clinic Office, 11 Elmhurst Road, Reading, Berkshire RG1 5JA
You are important to the Vale Clinic, rest assured that the issue will be handled as soon as possible. A formal reply will be sent to you within 3-5 working days.
Information I Collect
To aid your treatment or as part of purchasing something from my business you will normally provide me with certain information, such as your name, email address, postal address, medical information and payment information. I will store your information on hard copy as well as an electronic patient record and diary system which is fully password protected. When you make a card payment in clinic, your payment information is processed by a third-party payment processor – I use Izettle. If you have any questions regarding secure transactions, please contact me.
What type of information do I collect from you?
Personal and non-personal data.
What is personal data, and how is it collected?
Personal data is information that identifies you as an individual. I collect your personal data mostly through my contact with you, and the data is usually provided by you, but in some instances, I may receive data about you from other people/organisations such as a general practitioner.
I obtain information about you in a variety of ways when you use The Vale Clinic website, for example,
What is non- personal data, and how is it collected and used?
Website recording – Use of ‘cookies’
How your data is stored
Information Sharing and Disclosure
I rely on a number of legal bases to collect, use, and share your information, including:
Please be reassured that I will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested me to do so, or I am required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure store pages, or asked to pay for services over the phone, for example when an appointment is booked. your payments are processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions – I use PayPal. We do not store customer credit card details. If you have any questions regarding secure transactions, please contact me.
From time to time I may wish to send you direct marketing material which may include product offers and newsletters. If you are happy for me to do this please indicate in what forms you would like to receive this information:
I may also use your information to:
Links to other websites
In addition, if you linked to my website from a third-party site, I cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
16 or Under
Protecting the privacy of children aged 16 or under, is important to The Vale Clinic. If you are aged 16 or under‚ please ask your parent/guardian’s permission whenever you input your personal information into any registration forms or contact forms on the Vale Clinic website.
Transfers of Personal Information Outside the EU
As part of the services offered to you through this website, the information which you provide may be stored and processed in other countries outside the European Union (“EU”) through third party hosting services. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If I transfer your information outside of the EU in this way, I will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use The Vale Clinic services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
How to Contact Me
For purposes of the GDPR, I, Ronke Tinker, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected]. Alternately, you may send your correspondence to:
The Vale Clinic Office, 11 Elmhurst Road, Reading, Berkshire, RG1 5JA.
Review of this Policy
This policy is under regular review, first version published January 2019.
Reviewed December 2019
The Vale Clinic has made every effort to ensure that the information contained within the pages of this website is accurate and up to date. Content within the pages of The Vale Clinic website can only be changed by authorised persons.
You agree that I may at any time update or modify the Services as stated on the website. I will always attempt to notify you of any updates that might affect you with reasonable notice. However, The Vale Clinic reserves the right to implement such updates and modifications with immediate effect without prior notice to you where necessary, to maintain the security of the Vale Clinic systems or to comply with applicable laws, rules and regulations.
The Vale clinic gives no warranty regarding individual self- diagnosis of any conditions or disorders using the content of this website. Practitioners can only be held responsible for treatment or advice given during consultation where a full medical history has been disclosed. The Vale Clinic’s practitioner accepts no liability for any loss or injury suffered by an individual from making use of the website content without prior consultation with the practitioner at The Vale clinic.