- Ground Floor, Unit 15 Elms Walk, Wokingham
Useful information
Parking
Parking at the Wokingham clinic can be accessed via Denmark street carpark, Elms Field carpark, or Carnival pool carpark. The nearest carpark is Denmark Street. Dedicated parking is available for vehicles of patients with disabilities at all carparks. Parking fees start at 80p for the hour.
Accessibility – There is ease of access and toilet facilities suitable for wheelchair-bound patients at the clinic.
Compliments and complaints
We hope that you are satisfied with your care and treatment at all times. However, if you are unhappy with your treatment at any point in time, or you would like to let us know how well we are doing, please contact the clinic director by writing to:
Ronke Tinker, Director, The Vale Clinic, Ground Floor, Unit 15 Elms Walk, Wokingham RG40 2FE
You are important to the Vale Clinic, rest assured that the issue will be handled as soon as possible. A formal reply will be sent to you within 2-5 working days.
The Vale Clinic privacy policy
This Privacy Policy describes how and when we collect, use, and share information when you attend an appointment at our clinic, purchase a product from us, contact us, or otherwise use our services. This is to comply with the General Data Protection Regulations (GDPR) 2018.
It tells you how The Vale Clinic protect and use information that has been gathered from you. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. This policy may change so please check this page from time to time to ensure you are happy with any changes.
Information we collect
To aid your treatment or as part of purchasing something from our business you will normally provide us with certain information, such as your name, email address, postal address, medical information and payment information. We will store your information on hard copy as well as an electronic patient record and diary system which is fully password protected. When you make a card payment in clinic, your payment information is processed by a third-party payment processor – We use Izettle. If you have any questions regarding secure transactions, please contact us.
What type of information do we collect from you?
Personal and non-personal data.
What is personal data, and how is it collected?
Personal data is information that identifies you as an individual. We collect your personal data mostly through our contact with you, and the data is usually provided by you, but in some instances, we may receive data about you from other people/organisations such as a general practitioner.
We obtain information about you in a variety of ways when you use The Vale Clinic website, for example,
Medical information includes your personal details, medical history, treatment notes, new patient consent forms, consent to treatment forms, correspondence with other medical professionals in regards to your care, prescription sent to a third party e.g. for bespoke orthotics manufacture, photos of the foot relating to your care, video recording from gait analysis. Consent will be sought from you prior to taking any of the above actions.
Medical data will be kept confidential at all times, with the exception of providing information to meet legal requirements where requested by authorised persons. When we collect information about you in support of a transaction, such as debit or credit card information.
What is non-personal data, and how is it collected and used?
Non-personal data is information that cannot identify you. If you visit this website to read information, such as information about one of our services, we may collect certain non-personal information about you from your computer’s web browser. Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information. as explained below – use of cookies.
Website recording – Use of ‘cookies’
Like many other websites, thevaleclinic.com uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps to improve The Vale Clinic website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website. The main cookies used on this website is mailchimp, google analytics and google maps.
To find out more information on Google Analytics’ privacy policy visit here www.google.com/analytics/learn/privacy.html
How your data is stored
Your personal data is held in both hard copy and electronic formats. Electronic data, including emails, is stored on our servers which are located in the UK on our software suppliers’ servers.
Information Sharing and Disclosure
Information about our patients/customers is important to our business. In general terms, we process your data in order to manage our professional relationship with you and we will only collect the information we need to provide you with The Vale Clinic’s services.
We share your personal information for very limited reasons and in limited circumstances, as follows:
We rely on a number of legal bases to collect, use, and share your information, including:
Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure store pages, or asked to pay for services over the phone, for example when an appointment is booked. Your payments are processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. We do not store customer credit card details. If you have any questions regarding secure transactions, please contact us.
Marketing
From time to time we may wish to send you direct marketing material which may include product offers and newsletters. If you are happy for us to do this please indicate in what forms you would like to receive this information:
We may also use your information to:
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment. For customers who are not patients but may have bought products from our business we will keep any data you may have provided for a minimum of 6 years in line with tax legislation.
Links to other websites
The Vale Clinic website may contain links to other websites run by other organisations. This privacy policy applies only to this website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
16 or Under
Protecting the privacy of children aged 16 or under, is important to The Vale Clinic. If you are aged 16 or under‚ please ask your parent/guardian’s permission whenever you input your personal information into any registration forms or contact forms on the Vale Clinic website.
Transfers of Personal Information Outside the EU
As part of the services offered to you through this website, the information which you provide may be stored and processed in other countries outside the European Union (“EU”) through third party hosting services. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy
If you use The Vale Clinic services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Your Rights
You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
How to contact us
For purposes of the GDPR, I, Ronke Tinker, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@thevaleclinic.com. Alternately, you may send your correspondence to:
Ronke Tinker, Director, The Vale Clinic, Ground Floor, Unit 15 Elms Walk, Wokingham RG40 2FE
Review of this Policy
This policy is under regular review, first version published January 2019.
Reviewed December 2020
Reviewed February 2021
Reviewed February 2023
Disclaimer
The Vale Clinic has made every effort to ensure that the information contained within the pages of this website is accurate and up to date. Content within the pages of The Vale Clinic website can only be changed by authorised persons.
You agree that we may at any time update or modify the Services as stated on the website. We will always attempt to notify you of any updates that might affect you with reasonable notice. However, The Vale Clinic reserves the right to implement such updates and modifications with immediate effect without prior notice to you where necessary, to maintain the security of the Vale Clinic systems or to comply with applicable laws, rules and regulations.
The Vale clinic gives no warranty regarding individual self-diagnosis of any conditions or disorders using the content of this website. Practitioners can only be held responsible for treatment or advice given during consultation where a full medical history has been disclosed. The Vale Clinic’s practitioner accepts no liability for any loss or injury suffered by an individual from making use of the website content without prior consultation with the practitioner at The Vale clinic.
The Vale Clinic Podiatry | Wokingham
Address: Ground Floor, Unit 15 Elms Walk, Wokingham RG40 2FE
(Main entrance is on Denmark Street)
By train: Wokingham train station is a 5 -10 minutes walk to the clinic.
By car: If using a Sat Nav enter postcode RG40 2BB to park in Denmark street car park, which is less than 5 minutes walk to the clinic. Parking is 80 pence for an hour. Alternative parking can be found in the Elms Field and Carnival pool multi-storey car park – the fee is 80 pence for the hour.
Click map to view the location on Google maps.